All of us at Race Glaze are personally committed to ensuring our customers’ personal information remains secure and private. All information you provide us will not be shared with any third party. We will not rent, sell or release for any reason your personal information. When you trust us to provide you with only the highest quality products, you can also trust us to remain your confidential partner. Below you will see that we employ high-level security techniques to keep your information secure. The new General Data Protection Regulation (“GDPR”) came into effect on May 25, 2018, for which we are fully compliant.
Your Privacy is Important to Us: Race Glaze respects the privacy of our customers. We handle all your personal information very carefully. The following Privacy Policy explains what we will and what we won’t do with your personal information and exactly what information we collect. When you shop at our website, we are bound by these promises to you and you agree, without limitation or qualification, to be bound by our Privacy Policy as well.
What Customer Information Does Race Glaze Collect? While maintaining our commitment to your privacy, we do collect personally and non-personally identifiable information about you. A description of the types of information collected is outlined below. We use this information to contact you about the services on our site in which you have expressed interest.
Personally identifiable information includes your name, shipping address, billing address, e-mail address, and credit card information. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Race Glaze Limited is the sole owner of the information collected on www.raceglaze.co.uk. Race Glaze collects personal information from our users at several different points on our website.
Non-personally identifiable information includes your browser type, domain name, IP address and how you manoeuvered through the raceglaze.co.uk website. We collect this information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with us.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a court order, or legal process served on our website.
When You Register at our Website: registration is optional. You don’t have to register to browse our site and you don’t have to register to purchase products. If you register, you are asked for the following information: your name, billing/shipping address, phone number and e-mail address. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on the “your account” page by deselecting the appropriate checkbox.
If your personally identifiable information changes, you may correct or update it by making the change on the “your account” page or by emailing our Customer Support at customerservices@raceglaze.co.uk or by contacting us by telephone or postal mail. If you no longer desire our service, you must contact us by either email (listed above), telephone or postal mail to have your customer account deleted.
If you need access to your previous account history on our old website, please contact us.
Agents: We use an outside shipping company to deliver orders, and PayPal to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Cookies: Our website uses “cookies”. A cookie is a tiny element of data that our site can send to your browser and which may then be stored on your hard drive so we can recognise you when you return. Pages on our site where you are prompted to log in require that your browser accept cookies. Cookies are also required to optimise your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. The cookies we use on this website are not tied to your personally identifiable information. Some of our business partners use cookies on our site. We have no access to or control over these cookies (they are used for site statistics only and are not tied to your personally identifiable information).
You can set your Web browser to notify you when you receive a cookie, but if you decide not to accept cookies, your ability to shop and access information on our site will be limited.
Personal Information Security: We maintain administrative, technical and physical safeguards to protect against unauthorised access, use, modification and disclosure of Personal Information in our control. We also are committed to employing industry standard technology in order to protect the security of our website. However, even with the best technology, no website is 100% secure. Race Glaze takes reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction.
Payments Secured by VeriSign: VeriSign is known for employing the highest standards when it comes to web security and is renowned for being the world leader in secure payment processing. When you place orders on our website, all of your order information (including your card number and delivery address) is transmitted through the Internet using Secure Socket Layer (128-Bit SSL) technology. SSL technology causes your browser to encrypt your order and account information before transmitting it to our secure server. SSL technology is an industry standard and is designed to prevent any unauthorised person from capturing your personal information. Order information you provide on our website will be transmitted using a secure connection. When you are viewing a page that is using SSL technology, you will notice a lock in your browser window as well the page address starting with “https://” instead of “http://”. If your web browser does not support this level of security, you will not be able to order products online at our site. The most recent versions of all borwsers support secure connections. Any of these can be downloaded for free from their respective websites.
If You Are Uncomfortable Using Your Credit Card Online: If you feel unsure about using your credit card online, you may proceed through the checkout process as if you were paying online, and then when you get the to screen asking for your credit card information, simply call us and provide your credit card information by phone.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
